A Business Value Of Service Transition Information Technology Essay

A Business Value Of Service Transition Information Technology Essay Plan and manage the capacity and resources required to package, build, test and deploy a release into production and establish the service specified in the customer and stakeholder requirements Provide a consistent and rigorous framework for evaluating the service capability and risk profile before a new or changed service is released or deployed Establish and maintain the integrity of all identified service assets and configurations as they evolve through the Service Transition stage Provide good-quality knowledge and information so that change, Release and Deployment Management can expedite effective decisions about promoting a release through the test environments and into production Provide efficient repeatable build and installation mechanisms that can be used to deploy releases to the test and production environments and be rebuilt if required to restore service Ensure that the service can be managed, operated and supported in accordance with the requirements and constraints s pecified within the Service Design. (Service Transition 2.4.1) Objectives Of Service Transition Manage resources to enable the transition of a service into production within the predicted cost, quality and time estimates Ensure that there is minimal unpredicted impact on the production services, operations, and support organization Increase the customer, user and service management staff satisfaction with the service transition practices, including deployment of the new or changed service, communications, release documentation, training and knowledge transfer Increase proper use of the services and underlying applications and technology solutions Provide clear and comprehensive plans that enable the customer and business change projects to align their activities with the service transition plans (Service Transition 2.4.1) Business Value Of Service Transition Service Transition also adds value to the business by improving: The ability to adapt quickly to new requirements and market d evelopments (competitive edge) Transition management of mergers, de-mergers, acquisitions and transfer of services The success rate of Changes and Releases for the business The predictions of service levels and warranties for new and changed services Confidence in the degree of compliance with business and governance requirements during change The variation of actual against estimated and approved resource plans / budgets The productivity of business and Customer staff because of better planning and use of new and changed services Timely cancellation or changes to maintenance contracts for both hardware and software when components are disposed of or de-commissioned Understanding the level of risk during and after change; for example, service outage, disruption or re-work (Service Transition 2.4.3) Basic SACM Concepts Configuration Item (CI) A Configuration Item (CI) is an asset, service component or other item that is, or will be, under the control of Configuration Management. CI T ypes include: Service Lifecycle CIs (e.g.: Business cases; service management plans; service lifecycle plans; Service Design Packages (SDPs); release and change plans; test plans) Service CIs (e.g.: Service capability assets: management, organization, processes, knowledge, people; service resource assets: financial capital, systems, applications, information, data, infrastructure and facilities, people; service models; service packages; release packages; service acceptance criteria) Organization CIs (e.g.: Business strategy; policies; regulatory or statutory requirements; products shared by more than one group; internal CIs: tangible and intangible assets that are required to deliver and maintain the service and infrastructure)